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Consumer Action Law Centre says providers should do more to direct customers to help as average energy bill debts increase by $750 since 2021
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Victorians seeking help with their struggle to pay for electricity have seen their average energy bill debts blow out to almost $2,500 – an increase of nearly $750 since 2021, a new report has found.
The Consumer Action Law Centre report, published on Thursday, found issues with energy companies not informing households of financial hardship entitlements and pressuring them into committing to unaffordable payment plans.
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