‘Miscommunication’ over Costa drinks order may have led to girl’s death

Court told staff did not follow full procedure for serving non-dairy products in case of 13-year-old Hannah Jacobs

A 13-year-old girl with a severe dairy allergy may have been served hot chocolate made with cow’s milk after a possible “miscommunication” of the order, an inquest heard on Tuesday.

Hannah Jacobs, who had been allergic to dairy products along with fish and eggs since she was a toddler, died within hours of taking one sip of the drink, east London coroner’s court was told.